Frequently Asked Questions

If you have a question that is not included on this page please feel free to contact us at

Is embroidery included in the price?

- Yes, the price of every item includes all custom embroidery.

What forms of payment do you accept?

- We accept Paypal

I'm getting an error message that my product can't be added to my shopping cart.

- Make sure each option field is filled out (except for the Monogram field). If the option doesn't pertain to your order there is a "No Name", "No Design" or "Does No Apply" option.

What is the difference between Monogram and Initials?

- Initials are your full name in order: First, Middle, Last. Monogram is in the following order: First, Last, Middle.

How much is shipping?

- Shipping is calculated based on the total weight, shipping address of item(s) and customer's choice of shipping time ie priority and overnight.

When will my product be shipped?

- Items will be processed in 8-12 business days (not including holidays). Please note these time frames do not include actual shipping time. They are how long the product(s) will take to be made and shipped from our address. Actual shipping time is in addition to this time frame and will be based on option customer chooses ie. ground shipping, priority etc.

Will I be charged tax?

- If the address is a Texas address you will be charged 8.25% tax. Addresses in any other state will not be charged tax.