Our contact information
Orders will be processed in 8-12 business days (excluding holidays). These time frames do not include actual shipping time it only accounts for how long until the product(s) are made and shipped from our store. The shipping method chosen by the customer (Express, 2 day, 5-7 Day Ground) will be additional time to the 5-8 business or 2 week processing days. Shipping rates will be calculated by USPS Priority mail. If shipping confirmation shows package was delivered it is then the responsibility of the customer to contact his/her local delivery service (USPS, UPS, FedEX) for any lost or stolen packages. Oh My Baby is not responsible for lost or stolen packages.
Oh My Baby ships products to Canada using USPS. The shipping charges calculated when checking out is the amount to "ship" the product(s) to Canada. The customer (receiver) is responsible for customs, taxes, duty and broker fees. Oh My Baby is not responsible for lost or stolen packages.
Refund, Returns and Cancellation Policies:
Oh My Baby stands behind our products. We will be happy to accept your non-personalized items back for a refund of the actual purchase price minus the shipping cost. If you did not originally pay for shipping the cost of shipping will still be deducted from your credit. Personalized items may only be returned if they are defective or we have made in error in spelling. These items will be fixed or replaced. Please double check spelling before placing an order as errors due to a mistake in ordering will not be accepted. If you would like to cancel an order, a refund will be given only if the order has not yet been processed. If the order has been processed but not shipped you can cancel the order for a refund of the shipping cost only. If you need to return/refund an item please contact us at firstname.lastname@example.org for a return authorization number (RAN). Returns/refunds without an RAN will not be accepted. Please include your name, email address, order number, item, and reason. Refunds for returned items will be in the amount of your actual purchase price minus the original shipping costs. Returned shipping charges are incurred by customer. We are not responsible for lost or stolen packages.
If a package is returned to Oh My Baby by the mail courier because information entered by the customer was incorrect, it is the responsibility of the customer to pay for additional shipping charges to re-ship the package with the correct information. Orders cannot be returned/refunded because the buyer entered the wrong address and does not want to pay to re-ship. If Oh My Baby entered incorrect shipping information, Oh My Baby will pay the additional costs to re-ship.
If you have a special request please contact us at email@example.com. Please note We will do our best to accomodate special requests however they are not guaranteed.
Please provide name exactly as you would like it to appear on the item. You can choose baby's name, last name or nickname. If you choose to have no name please type "No Name" into the name field. If choosing Monogram - Enter initials exactly as you wish them to appear. Standard monogram initials appear like this: First, Last, Middle.
We reserve the right to alter color selection for lettering and designs to produce the most pleasing result.